Customer Help
Our happiness team is always here to assist.
1.HOW LONG WILL DELIVERY TAKE?
This depends on where you are located. The shipping timeto the US isabout 6-12 working days and to other areas isabout 7-14 working days.
2.WHERE IS MY ORDER NOW?
You can track your order by visiting https://track.4px.com/#/ and
entering your tracking number.
3.WHAT’S MY TRACKING NUMBER?
After shipping out, customers will receive a shippingconfirmation e-mail with the tracking number included.
4.I WANT TO RETURN OR REFUND!
For return products or refunds, please read our ReturnPolicy first. If youinsist, please send an email towinxianedge@gmail.com. Please specifyyour invoice ID or thelast 4 digits of your credit card, and we willprocess it for you.
5.I HAVE NOT RECEIVED ANY CONFIRMATION EMAIL
For this matter, please send an email towinxianedge@gmail.com. Pleasespecify your invoice ID or thelast 4 digits of your credit card, and we will
check for you.
6.WHAT’S THE STATUS OF MY ORDER?
Customers will receive a confirmation e-mail to certify thatwe haveconfirmed your order. It usually takes 24 to 48hours for processing, andthen it will be shipped out. Aftershipping out, customers will receive ashippingconfirmation e-mail with the tracking number included. Totrackyour order, please go to https://track.4px.com/#/.Enter your trackingnumber and you can track your order.
7.DO YOU SHIP TO MY COUNTRY?
We ship to all countries except those under sanctions.
8.WHY WAS MY ORDER AUTOMATICALLY REFUNDED?
The main reason is insufficient inventory. Refund information for out-of-stock items will be sent to you via email.