Common queries answered
Frequently asked Questions
This depends on where you are located. The shipping timeto the US is about 6-12 working days and to other areas isabout 7-14 working days.
You can track your order by visiting https://track.4px.com/#/ and entering your tracking number.
After shipping out, customers will receive a shippingconfirmation e-mail with the tracking number included.
For return products or refunds, please read our ReturnPolicy first. If you insist, please send an email towinxianedge@gmail.com. Please specify your invoice ID or thelast 4 digits of your credit card, and we will process it for you.
For this matter, please send an email towinxianedge@gmail.com. Please specify your invoice ID or thelast 4 digits of your credit card, and we will check for you.
Customers will receive a confirmation e-mail to certify thatwe have confirmed your order. It usually takes 24 to 48hours for processing, and then it will be shipped out. Aftershipping out, customers will receive a shippingconfirmation e-mail with the tracking number included. Totrack your order, please go to https://track.4px.com/#/.Enter your tracking number and you can track your order.
We ship to all countries except those under sanctions.
The main reason is insufficient inventory. Refund information for out-of-stock items will be sent to you via email.
Still need help?
Get in touch with us
winxianedge@gmail.com
Please note that our customer service team prioritizes after-sales support for orders placed on our official website.
For orders from other platforms, we can assist only when our team has available time, so we kindly recommend contacting the seller you purchased the watch from for faster support.
If you cannot find the model you need, please contact our customer service and they will relist it.