Common queries answered

Frequently asked Questions

This depends on where you are located. The shipping time to the US is about 6-12 working days and to other areas is about 7-15 working days.

To track your order,in two ways One of the options is to click HERE to access it,,Enter your tracking number and you can track your order.and the other is by going to https://www.yuntrack.com/. ,Enter your tracking number and you can track your order.

After shipping out, customers will receive a shipping confirmation e-mail with the tracking number included.

For return products or refunds, please read our Return Policy first. If you insist, please send an email to winxianedge@gmail.com. Please specify your invoice ID or the last 4 digits of your credit card, and we will process it for you.

Customers will receive a confirmation e-mail to certify that we have confirmed your order. It usually takes 24 to 48 hours for processing, and then it will be shipped out. After shipping out, customers will receive a shipping confirmation e-mail with the tracking number included. To track your order, please go to https://www.yuntrack.com/.Enter your tracking number and you can track your order.

Send us an email

winxianedge@gmail.com

(We are only responsible for after-sales service of orders placed on this website. Please indicate your order number in the email.)
 
If you cannot find the model you need, please contact our customer service and they will relist it.
 
Dongguan City, Guangdong Province

We’re open Monday – Friday, 9 a.m. – 17:30 p.m.